Support

Contacting Support

Contact Support for the any of the following. We'll be happy to help.

Presale questions.
Installation problems.
Program errors.
Web site issues and broken links.

In most other cases, especially for program usage questions, please direct your question to the User Forum.

Instant Message Support is available and may be the quickest way to resolve an issue (rather than inherent delays of trading multiple emails with Support). Contact Support to schedule an IM Chat -- specify your preferred IM service.

Before emailing Support, we recommend you see What to Send to Avoid Delays.

Support requests are monitored Monday through Friday during business hours. Maximum response time to email is 24 hours.

To Page Top

Activation Issues

Issues with activation - For problems or questions about activation.
Retrieve lost activation code (automated) - If you lose your activation code, or you did not receive it via email after purchase, go to this link for immediate retrieval.

Your activation code should arrive in your email in-box within 1-10 minutes after completing your purchase (dependent on email server refresh timing).

If the Activation code email does not arrive

Check your spam folder (it may get misclassified).
Use the Retrieve activation code link above. (immediate, automated service)
Contact Support for assistance. We'll respond as soon as possible.

To Page Top

Services

Go to link Services Information

We offer Services for a modest fee to get you up and running quickly.

To Page Top

User's Forum

Go to link Breakthru Software Users Forum

Use the Forum to communicate with other users, post your comments, share tips, ask questions, and offer suggestions. All post-sale product usage questions MUST go through the forum.

To Page Top

Knowledge Base

Installation and Trouble Shooting Knowledge Base

See the Knowledge Base for detailed information on program installation, software prerequisites, installation trouble shooting steps, explanations of common error messages, and problem diagnostic tools.

Here is Info about the Windows Install Security Warning message you may receive.

For program errors/issues, specific product trouble shooting steps are at the links below.

Trouble Shooters:

To Page Top

Error Log and Problem Determination

Follow these Trouble Shooting Steps to fix most common post install issues. Our products will write error messages to the program log file in most cases. View the log by going to Help -- Session Log from the program main menu. If you cannot fix the error based on the message, please copy and paste the error message in any emails to Support. Most recent errors are found at the bottom of the log file.

To Page Top

General FAQs

Go to link Frequently Asked Questions

Follow these Trouble Shooting Steps to fix most common post install issues. If you are getting an error message, email it to Support. Check the FAQs before contacting support. These FAQs apply to all of our products.

To Page Top

Check Release Notes

Each product has a Release Notes section which lists bugs that have been discovered and fixed. Always check there first to see if a newer release has fixed a problem you are experiencing. Also, new releases are free and most contain new and enhanced functions, so don't miss out.

Release Notes for Products

To Page Top

Purchase Terms and Conditions

Your purchase indicates you have read and agree to our Terms and Conditions.

To Page Top

Refund Procedure

You MUST follow our Refund Procedure to request a refund.

To Page Top

Edition Upgrades

Please follow the Edition Upgrades Procedure if you want to upgrade your program license from one edition to another.

To Page Top

Program License Transfer

To transfer a program license to another computer, you must follow the Program License Transfer Procedure .

To Page Top

Awards

Software awards and certifications received by our products.

To Page Top

Software Publishers

All Software Publishers are granted permission to list our products on a download site or on a community links page if you comply with the following. You must notify us via the email link above that you intend to list one or more products and the Web url of the listing site or page. Also you must specifically state that you have read and agree to our listing permissions. You may use and resize screen shots to fit Web page design as needed. Listing our products on a Warez site (a software piracy site) is strictly prohibited. Listing permission may be revoked at our discretion without prior notice. Listing materials are available at these links:

Pad Files

To Page Top

FYI

Guarantee

100% Satisfaction Guarenteed Our products come with a Risk Free, 30-Day, Full Money Back Guarantee. Simply follow our refund process.

Operating Systems

Windows logo This product runs on:
Windows 11/10/8/7
64bit, 32bit, and "N" editions
(See a few exceptions.)

Evaluation Key

Get an Instant, 30-Day Evaluation Key. It will unlock all the features of the program for all editions and allow you to save your work. No obligation. No order forms. No marketing emails -- Just a key. Enjoy.

User Forum

Please take advantage of the Breakthru Software User Forum to find tips, learn how to use advanced features, and share your expertise. You might even make a new friend or two.

Language