Refund Procedure

Refund Policy

Our first goal is satisfied customers. Please be aware that we will be glad to work with you resolve any problem to your satisfaction. And the 60 day refund period will be extended while we work with you.

However, if, within 60 days of your purchase, you determine that the product does not meet your needs, just follow our refund procedure and we will refund your payment, no questions asked. Specify "60 Day Money Back Guarantee" as your reason for refund request. If you care to share your reasons, please include them. We are always trying to improve our products to meet new customer requirements.

Refund Procedure

You MUST follow these steps to request a refund:

1. Program De-activation   - You must de-activate the program. Go to Help--De-activate on the program's main menu. De-activation will return a Refund Authorization RMA code .
2. Make a Refund Request   - With your Web browser, go to our Refund (RMA) Web Form.

Refund Form Instructions

Figure 1 below shows the form screen shot.


1.  First, pick the Send RMA Request Type.
2.  Paste the RMA code into the form.
3.  For Reason, specify "60 Day Money Back Guarantee" or other reason.
4.  Enter the form validation string. Then click Submit

We will validate your Refund Authorization RMA code and your refund will be submitted for processing within two business days. You will receive an eMail stating that your refund has been processed by us. Refunds will take on average 7 to 14 days to be processed by the credit card company and show up on your credit card statement. This time is due to internal processing within the credit card company which is outside of our control.

If you lose your RMA code, program de-activation also creates a file in your My Documents/ProgramName folder. The file is named "Program Refund Authorization.txt" and contains the RMA code .

Program License Transfer Procedure

Your program license is tied to one computer and is registered to the computer via activation. To transfer your program license to another computer , you must follow the Refund Procedure above. But for Reason, specify "Program License Transfer Request". And specify the Program Id of the new computer (found in the program configuration data ). Support will validate the RMA code and transfer the license to the new machine within two business days. You will be informed via email once transfer is completed. A valid RMA code must be provided -- no exceptions.

Example Reason: "Program License Transfer Request - to Program Id: 1234ABCD5678EFGH"

* Tip: Use Windows keyboard short cuts Ctrl-C and Ctrl-V to perform Copy and Paste respectively.