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Video Mill - Knowledge Base
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Trouble Shooting

Problems Displaying Multiple Media Screens

Save the results of the steps in a file. If you need to work with Support to diagnose the problem, you can email the file to Support for review. If you are having problems displaying multiple Media Screens simultaneously, follow these steps to diagnose the problem.


First Time Use and Codecs

Video Mill use codecs to render videos. The standard Windows codecs have problems displaying videos on secondary displays. Most users will need to install the KLite Codec Pack (free) and do some setup tweaks before using Video Mill. See this link for the download link and setup information. (KLite Codec Pack information)


Troubleshooting steps

Submitting a Problem Report to Support

If you can't resolve an error or just need advice on a solution, contact Support. Providing the following information in your email will speed the diagnosis process since we'll likely ask for these if not provided.


What to send
Figure 1. Report Options
Figure 1. Report Options