Table of Contents

Outline

1. Contacting Support
2. Installing Our Programs
3. .Net Framework Prerequisite
4. DirectX 9.0c Prerequisite
5. Operating System Prerequisites
6. Miscellaneous Prerequisites
7. Trouble Shooting Steps
8. Common Error Messages and Symptoms
9. Tools
10. General

• 1.1 How to Contact Support
  • 1.1.1 When to Contact Support
  • 1.1.2 What To Do First
  • 1.1.3 What to Send to Avoid Delays
• 1.2 Program Configuration Data
  • 1.2.1 Getting the Data
  • 1.2.2 If the Program Will Not Start

• 2.1 Installing Our Programs
  • 2.1.1 Follow Standard Windows Install Procedure
  • 2.1.2 REQUIRED - First Uninstall a Previous Release
  • 2.1.3 Download
  • 2.1.4 About Administrator Rights and Program Installation
  • 2.1.5 How to Install with 'Run As administrator'
  • 2.1.6 Program Installer Steps
  • 2.1.7 Security Warning Message
  • 2.1.8 Keep the Installer Program
• 2.2 Program Activation
  • 2.2.1 Lost or Missing Activation Code
  • 2.2.2 How to Activate
  • 2.2.3 Activation Requires Internet Access
  • 2.2.4 If Activation Fails
  • 2.2.5 Activation and Your Privacy

• 3.1 Verify Your .Net Framework Version Level
  • 3.1.1 Check .Net Framework - Quick Test (7/Vista/XP)
  • 3.1.2 Verifying .Net Framework (Windows XP)
  • 3.1.3 Verifying .Net Framework (Windows 7, Vista)
• 3.2 About .Net Framework Level
  • 3.2.1 Can Two or More .Net Versions Co-Exist?
  • 3.2.2 .NET Framework 4 Client Profile vs .NET Framework 4 Full
• 3.3 Install .Net Framework
  • 3.3.1 Installing a New Version of .Net Framework

• 4.1 Verify DirectX Level
  • 4.1.1 About DirectX 9.0c
  • 4.1.2 Verify DirectX Level
  • 4.1.3 DirectX on Windows 7 and Vista - DirectX 10+
• 4.2 Verify DirectX Manually
  • 4.2.1 Registry Check for DirectX 9.0c (Windows 7/Vista/XP)
  • 4.2.2 Verify DirectSound Date (Windows XP)
  • 4.2.3 Verify DirectSound Date (Windows 7/Vista)
  • 4.2.4 Test DirectX Sound (Windows XP)
• 4.3 Install DirectX
  • 4.3.1 Install DirectX
• 4.4 DirectX Test Tool
  • 4.4.1 DirectX Test Tool

• 5.1 OS Supported by Program Prerequisites
  • 5.1.1 Microsoft Reference Link
  • 5.1.2 For all .Net Framework 4 Programs
  • 5.1.3 For all .Net Framework 3.5 Programs
  • 5.1.4 Special Note on DirectX on x64 Systems
  • 5.1.5 About Windows Server OSes
• 5.2 OS Service Packs
  • 5.2.1 Installing Windows 7 Service Packs
  • 5.2.2 Installing Windows Vista Service Packs
  • 5.2.3 Installing XP Service Pack 3

• 6.1 Install Miscellaneous
  • 6.1.1 Windows Media Player
  • 6.1.2 Windows Installer
  • 6.1.3 Web Browser

• 7.1 Program Won't Start After Installation
  • 7.1.1 Step 1: Start the Program in Test Mode
  • 7.1.2 Step 2: Check and Install Pre-requisites
• 7.2 Trouble Shooting Common Problems
  • 7.2.1 Downloading and Cache Issues
  • 7.2.2 Common Errors Encountered
  • 7.2.3 Step 1: Verify that you are using the latest release
  • 7.2.4 Step 2: Uninstall, then Re-Install
  • 7.2.5 Step 3: Check Program Pre-requisites
  • 7.2.6 Step 4: Check Program Error Log
  • 7.2.7 Step 5: Start the program in Test Mode
  • 7.2.8 Step 6: Repair the installation
  • 7.2.9 Step 7: Test your DirectX Sound
• 7.3 Application Diagnostic Tool
  • 7.3.1 Application Diagnostic Tool
• 7.4 Test Mode
  • 7.4.1 How to Start the Program in Test Mode

• 8.1 Common Error Messages and Symptoms
  • 8.1.1 A. First, Restart your computer
  • 8.1.2 B. Installer Program will not start.
  • 8.1.3 C. Unable to install because a newer version...
  • 8.1.4 D. Program will not start, no error message
  • 8.1.5 E. Could not load DirectX.DirectSound

• 9.1 Application Diagnostic Tool
  • 9.1.1 Application Diagnostic Tool
• 9.2 DirectX Test Tool
  • 9.2.1 DirectX Test Tool
• 9.3 Key Mapper Tool
  • 9.3.1 What Are Action Shortcuts?
  •           Remote control device
  • 9.3.2 Key Mapper Tool - Overview

• 10.1 About the Knowledge Base
• 10.2 Windows Restore Point
  • 10.2.1 How to Create a Restore Point
  • 10.2.2 What is a Restore Point?

---

Microsoft, Windows, DirectSound, DirectX, are either registered trademarks (®) or trademarks (™) of Microsoft Corporation in the United States and/or other countries.