Program Activation

Lost or Missing Activation Code

• I did not receive an order confirmation email.  - You should get an order confirmation email within a few minutes after purchase (often seconds). If the email does not arrive: 1) Check your mail Spam folder in case your mail server mistakes it as spam. 2) Refresh your mail list. After 10 minutes, if it has not arrived, use one of the methods in the next bullet to get your code.
• I misplaced my activation code.  - For immediate retrieval go to the Retrieve Activation Code self service web page. Or Contact us and we will email it to you.

How to Activate

After installation, you need to Activate the program with the activation code to unlock all the features. Activation associates your program license to a specific computer. The purchase terms allow for one computer per license. Start the program and go to Help -- Activate . Copy and paste (keyboard shortcuts Ctrl-C and Ctrl-V ) the Activation code into the activation dialog, then press OK. Please be patient. Activation can take up to 60 seconds to complete depending on Internet traffic load. When activation succeeds, close and restart the program. Once activated, your Activation Code cannot be used to activate the program on any other computer.

Tip: Use Windows keyboard short cuts Ctrl-C and Ctrl-V to perform Copy and Paste respectively. And Ctrl-A to Select-All text.

Activation Requires Internet Access

The program will only attempt to access the Internet during Activation. You computer's firewall may popup a message (Figure 2) asking if the program may access the Internet. You MUST ALLOW this one time access.

If Activation Fails

First, don't panic. The standard activation method works fine for most of our customers, but on rare occasions problems have been reported. It is usually due to a simple network issue listed below. Do not hesitate to contact us if you do not succeed with Activation.

There are several possibilities that can cause activation to fail listed below.

• No active Internet connection  - You will typically get a Timed out error message in this case. Try loading any Web page with your browser to test your connection. If it does not load your connection to the Web may be down. Try rebooting the computer.
• Firewall block  - You must 'permit' the program to communicate through your firewall once for activation. If your firewall does not prompt you for permission, it is possible that your firewall is set to ignore program requests for access to the Internet. Consult you firewall software Help to determine firewall settings.
• Network error  - If you get an error message like "The remote name could not be resolved: 'www.breakthrusoftware.com' ". This is likely a confused network program stack issue. Rebooting your computer should fix the problem. Or you can recycle ( disable, then re-enable) your network card in the Start -- Control Panel -- Network Connections to refresh the network stack.
• Our Web server offline  - On rare occasions, our Website maybe be offline due to server maintenance by our hosting service. This will likely produce a Timed out or Service Unavailable message. So you may want to wait an hour or so then retry. Try loading our Website home page with your browser to see if our Web server responds. If our site does not load but other Web sites do, then our server is likely down for maintenance.
•  If the problem persists, please contact Support.

Activation and Your Privacy

Activation passes your Activation Code and program attributes our Web servers. No identifiable information about you or your computer is transmitted in this process.