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Sound Mill - Knowledge Base
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General Trouble Shooting

General Debug Steps

Save the results of the steps in a file. If you need to work with Support to diagnose the problem, you can email the file to Support for review.

Submitting a Problem Report to Support

If you can't resolve an error or just need advice on a solution, contact Support. Providing the following information in your email will speed the diagnosis process since we'll likely ask for these if not provided.

What to send
Figure 1. Report Options
Figure 1. Report Options