Installation and Troubleshooting - Knowledge Base
There are no special considerations for installing our programs except that you MUST uninstall a previous release. This topic is presented only for users not familiar with the standard Windows install procedure and user rights considerations.
You MUST ALWAYS uninstall a previous release before installing the latest program release. Failing to do so will often be the source cause errors. To uninstall:
Uninstall only removes the program executable files. User data files and program preferences will generally be maintained from release to release but see the program Version History page for any exceptions with a new release.
Before you download and install, make sure you understand user Administrator rights (below). Download the Program Installer MSI file from the product Download Web page. You should get a dialog asking to "Run or Save to File" (depending on your Windows security settings). Either option will work. Run will download then start the installer automatically. If you pick Save, when the download is complete, open your Downloads folder and double click on the installer to start it.
Windows accounts have one of two types of access rights: Account Type of Administrator OR Standard (Limited on XP). You can determine your Account Type by going to Control Panel -- User Accounts. The default program install target location is in the Windows Program Files folder (typically C:\Program Files). Installing to this folder requires Administrator rights.
You will need to know the password to an account with Administrator rights to do this. If you are logged on to a Standard Id, when you start the Program Installer, you should get prompted by Windows (7/Vista) to Run as Administrator. This prompt is a Windows User Account Control (UAC) prompt. On XP, it is just Run as but you won't get prompted automatically. If you don't get prompted and the installer fails, you will need to force the installer itself to Run as Administrator. To run a program as an administrator, follow these steps:
When you run the Program Installer, you may get a warning message similar to File Download - Security Warning - Publisher could not be verified dialog like the one below. This is normal -- Windows is just asking if you trust the source Web site.
It is a best practice (although optional) to move the program Setup file (MS Installer MSI file) to a permanent folder location BEFORE installing the program. And do not delete it after installing. The reason is that Windows remembers the MSI location path in case you need to use the Change -- Repair button in Add or Remove Programs at a later date. The MSI files from a previous release can be deleted once that release is uninstalled.