Installation and Troubleshooting - Knowledge Base
Program Configuration Data
Getting the Data
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Start the program and go to menu item Help--About.
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Select all the text in the About information box and copy to the Windows clipboard.
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Paste this text into the email that you send to Breakthru Software Support.
Copy Tip: After selecting the Configuration Data text, Right mouse click and pick Copy from the context menu.
If the Program Will Not Start
If you can't start the program to get to the About dialog, send this information.
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Product name, edition, version and release number.
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Windows version and service pack. (ex. Windows XP Home, service pack SP2)