Menus and/or Toolbars Missing

Problem Description, Cause and Resolution

You start SoundMill and all the menus and toolbars are missing (Figure 1) in one of the program windows (ie Automator or Easy Player) . This is a rare occurence but it's very annoying if it happens. The cause is that during the last SoundMill program close, a config file maintained by Windows was corrupted. In the file, Windows records the position of all menus and toolbars. Our program does not write to this file. It is an automatic function performed by Windows.

If the Menu Bar is missing, select the program window with the mouse and press keyboard keys Ctrl+Alt+M. This should toggle the menu bar to become visible.

If SoundMill menus are still visible, and you just need to restore one or more toolbars, try this. Go to View > Toolbars > Show Toolbars. Select the toolbars you want to make visible. If this fails, proceed to Resolution 1 below.

Open SoundMill and use the keyboard shortcut Ctrl+Alt+R. This executes the Reset Toolbars function (menu item - View > Toolbars > Reset Toolbars). After the Reset, close and restart SoundMill. In most cases, this will fix the problem.

If Resolution 1 didn't work, you can try renaming the Windows config file itself (filename = user.config) so that windows can't find it. We rename rather than delete the file just in case you need to restore it. Windows will regenerate the file when you restart the program.

First, close Sound Mill.

In Windows Explorer, find the "user.config" file path below:

* C:\Users\YourWindowsId\AppData \Local\Breakthru_Software \SoundMill.exe_ StrongName_ copht151id2z0ztyt hni5gheli3jawu1\3.20.0.0 \user.config

After renaming the config file to "user-SAVE.config", restart SoundMill. If all goes well, your menus should be back.

* The actual folder path above will vary somewhat. If you can't find it under AppData\Local, try looking in the AppData\Roaming folder path. The folder named SoundMill.exe_blahblahblah... will probably be a different but similar name -- the name is randomly generated by Windows. Look for the SoundMill version number folder (example: folder "3.20.0.0" if you are running SoundMill 3.20).

Figure 1. Automator - Menus and Toolbars Missing

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